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New Updated MB2-704 Exam Questions from PassLeader MB2-704 PDF dumps! Welcome to download the newest PassLeader MB2-704 VCE dumps: http://www.passleader.com/mb2-704.html (95 Q&As) Keywords: MB2-704 exam dumps, MB2-704 exam questions, MB2-704 VCE dumps, MB2-704 PDF dumps, MB2-704 practice tests, MB2-704 study guide, MB2-704 braindumps, Microsoft Dynamics CRM Application Exam p.s. Free MB2-704 dumps download from Google Drive: https://drive.google.com/open?id=0B-ob6L_QjGLpS0QwcjZFbVN2NGs QUESTION 21 A. Goal metric Answer: ABC QUESTION 22 A. Ensure that the cascade closure preference is not set. Answer: B QUESTION 23 A. Add a product to the product catalog, and add the new product to the opportunity. Answer: AD QUESTION 24 A. email an article to a contact Answer: AB QUESTION 25 A. Create one campaign with one marketing list. Answer: B QUESTION 26 A. Price list item Answer: B QUESTION 27 A. Changing the state of the opportunity Answer: AB QUESTION 28 A. Contact Answer: D QUESTION 29 A. Configure the Warning Actions on the SLA item record. Answer: AC QUESTION 30 A. Creating contacts Answer: C QUESTION 31 A. Open a view of the records, and export it to a dynamic worksheet. Answer: A QUESTION 32 A. Create a new goal, and add it as a child to the existing goal. Answer: C QUESTION 33 A. A service activity Answer: C QUESTION 34 A. Quick view Answer: C QUESTION 35 A. In-progress Answer: A QUESTION 36 A. Sales literature Answer: A QUESTION 37 A. A new site with a weekly schedule for Thursdays only Answer: C QUESTION 38 A. Enter products into the Lead Form. Answer: C QUESTION 39 A. Select the SLA in the cases for the selected customers. Answer: B QUESTION 40 A. Two business process flows Answer: B Download the newest PassLeader MB2-704 dumps from passleader.com now! 100% Pass Guarantee! MB2-704 PDF dumps & MB2-704 VCE dumps: http://www.passleader.com/mb2-704.html (95 Q&As) (New Questions Are 100% Available and Wrong Answers Have Been Corrected! Free VCE simulator!) p.s. Free MB2-704 dumps download from Google Drive: https://drive.google.com/open?id=0B-ob6L_QjGLpS0QwcjZFbVN2NGs
You are the service desk manager for a large engineering firm. You want to track how many cases are resolved each month by each individual service technician. Which three items in Microsoft Dynamics CRM do you need to configure? Each correct answer presents part of the solution. (Choose three.)
B. Goal
C. Rollup field
D. Target
E. Parent goal
Your customer service team often receives support calls for the same issue from multiple customers. You decide to use the parent-child hierarchy feature so that cases can be related, but the cases must continue to be resolved independently. You need to configure the parent and child case settings for your organization. What should you do?
B. Choose Don't allow parent case closure until all child cases are closed.
C. Choose Close all child cases when parent case is closed.
D. Include the resolve by attribute in the inherited attributes.
Explanation:
https://msdn.microsoft.com/en-us/library/dn689053.aspx
You need to create an opportunity with a product that does not currently exist in the product catalog. What should you do? (Choose all that apply.)
B. Add a new product to the opportunity.
C. Add a Write-In Product to the product catalog, and add the new Write-In Product to the opportunity.
D. Add a Write-In Product to the opportunity.
Which of the following actions can you perform with articles? (Choose all that apply.)
B. attach an article to a case
C. add a connection to an article
D. add an article to a campaign
E. add an article to a product
You need to schedule a phone call to a group of Accounts and Contacts, followed three days later by an email message. What should you do?
B. Create one campaign with two marketing lists.
C. Create two quick campaigns.
D. Create one quick campaign.
You need to create a product in Microsoft Dynamics CRM. Which product catalog component is required?
B. Unit group
C. Price list
D. Discount list
Explanation:
http://www.microsoft.com/en-us/dynamics/crm-customer-center/create-a-product.aspx
You update the exchange rate for a currency. Which two events will cause an open opportunity to calculate and display the updated value? Each correct answer presents a complete solution. (Choose two.)
B. Updating any money field on the opportunity
C. Adding an activity to the opportunity
D. Updating any field on the opportunity
Explanation:
http://blog.customereffective.com/blog/2014/03/dynamics-crm-multiple-currencies.html
You are a sales representative at a trade show. A trade show attendee leaves a business card at your company's booth. You need to enter the attendee's information into Microsoft Dynamics CRM for the sales team to qualify. Which record type should you create?
B. Account
C. Opportunity
D. Lead
Explanation:
http://msdn.microsoft.com/en-gb/library/gg328442.aspx
You create a new service level agreement (SLA) and enter the amount of time that is allowed for it. You need to send an email message to the user assigned to a case when the time limit of the SLA is about to be exceeded. Which two actions should you perform? Each correct answer presents part of the solution. (Choose two.)
B. Specify the Applicable When conditions on the SLA item record.
C. Configure the SLA Item Warning on the SLA item record.
D. Configure the SLA Item Failure on the SLA item record.
Your company's marketing team attends a conference and collects business cards of attendees who do not already use your services. After the conference, the team enters the information from the cards into Microsoft Dynamics CRM. You assign the records to the sales team so that the team can decide which products and services align with the attendees' needs. Which common business scenario in Microsoft Dynamics CRM does this sequence of events depict?
B. Supporting customers
C. Lead qualification
D. Creating quotes
You create an opportunity view and want to export the fields in the view for further analysis. You need to ensure the data can be refreshed automatically without requiring the data to be re-exported. What should you do?
B. Run a report on the view, select the option to include all applicable records, and then export the results to Microsoft Excel.
C. Run a report on the view, select the option to include all records on all pages, and export the results to Microsoft Excel.
D. Open a view of the records, and export it to a dynamic pivot table.
Explanation:
http://www.microsoft.com/en-us/dynamics/crm-customer-center/export-to-an-excel-dynamic-worksheet.aspx
An existing goal tracks the number of cases resolved per month. You need to enable it to show the number of cases that are still open. What should you do?
B. Create a new goal metric, and add it to the existing goal.
C. Add a new rollup field to the existing goal metric.
D. Add a rollup query to the existing goal.
Explanation:
http://www.magnetismsolutions.com/blog/colinmaitland/2012/12/17/goals-management-in-dynamics-crm-2011-goal-metrics-1
You need to specify the number of support hours a customer will receive. What should you create?
B. A service level agreement (SLA)
C. An entitlement
D. A contract template
Explanation:
http://www.neudesic.com/blog/crm-entitlements/
You need to create a dashboard that will include an external website. Which component should you add?
B. Sub-grid
C. IFRAME
D. Web resource
Explanation:
http://www.xrm.com/aboutus/press/newsletter-12-2013/quick-tip-creating-a-dashboard.aspx
You are creating a goal for the number of phone calls made versus the number of phone calls scheduled. You need to establish the number of scheduled calls for your organization. Which value provides this information?
B. Actual
C. Closed
D. Target
Explanation:
http://www.magnetismsolutions.com/blog/colinmaitland/2012/12/17/goals-management-in-dynamics-crm-2011-goal-metrics-1
You need to add a product brochure to Microsoft Dynamics CRM so that users can send the brochure via email to potential customers. Which record type should you add the brochure to?
B. Competitor
C. Product
D. Marketing list
Explanation:
http://crmbook.powerobjects.com/basics/microsoft-dynamics-crm-sales-process/working-with-microsoft-dynamics-crm-sales-literature/
Your customer requests that deliveries be made on Thursdays only. You need to configure Microsoft Dynamics CRM to meet this requirement. What should you create?
B. A new resource group linked to the service for the customer
C. Service preferences on the customer record
D. A business closure for every day except Thursday
You have a potential sale with a prospect that you met at a trade show. You enter the prospect as a lead in Microsoft Dynamics CRM. How should you move the lead forward to track the potential sale?
B. Close the lead as won.
C. Qualify the lead.
D. Activate the lead.
Explanation:
http://msdn.microsoft.com/en-gb/library/gg328442.aspx
You need to configure Microsoft Dynamics CRM to use a special service level agreement (SLA) for selected customers. Which action should you perform?
B. Select the SLA in the entitlements for the selected customers.
C. Select the SLA and then use the Set as Default function.
D. Select the SLA on the customer account for the selected customers.
Explanation:
http://www.microsoft.com/en-us/dynamics/crm-customer-center/define-service-level-agreements-slas.aspx
Your company's support process has the following two business requirements:
- New cases that are marked as high priority automatically move to an escalation stage when first opened.
- New cases with no priority move to the research stage.
What should you configure to meet these business requirements?
B. Branching business process flow
C. Real-time workflow process
D. Branching business rules
Explanation:
https://community.dynamics.com/crm/b/magnetismsolutionscrmblog/archive/2014/09/24/branching-business-process-flows-in-microsoft-dynamics-crm-2015.aspx
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